Surf City Apps Support

Surf City Apps Support

Troubleshooting

The volume is too low or I can't hear anything I upgraded one of the free apps in the past, but now it's asking me to pay again The Hypnotic/Sleep Booster won't work I previously paid for the app, but I was charged again We have a Family Sharing iTunes account and I can't restore the upgrade I tapped Restore In-App Purchase, but it says I haven't upgraded My app is exhibiting strange behavior [iOS] My app is exhibiting strange behavior [Android] How to reboot an iOS device My app is stuck installing or updating [iOS] I only hear the voice, not the background sound

How do I… ?

How do I turn off the instructions/introduction? How do I rewind or fast forward? How do I play multiple apps in succession? How do I listen to just the background sounds? How do I transfer my purchase to a different platform? How do I enable Health app integration for Mindful Minutes? [iOS] How do I reinstall an iOS app? How can I install the MP3 audios on a mobile device?

Hypnosis Questions

What's the best way to use multiple topics/apps? What if I fall asleep while listening? How long will it take to notice changes? Does each app have just one script? Will I lose control while I'm under hypnosis? What other hypnosis topics do you offer? How does hypnosis work? Will hypnosis work better/faster if I listen more often? Why is the script for the Self-Esteem app so different from the others?

Upgrades & Payment

What is included in the upgrade? If I restore the upgrade, will I be charged again? I upgraded an app on my phone. How do I get the upgrade applied on another device? Can I apply the upgrade to multiple apps? How can I see what I've purchased in the past? It says I haven't purchased this app before, but I have Is the upgrade a monthly subscription?

Other Q&A

What is the Booster and how does it work? What's the difference between the inductions in the sleep app? What is the "Restore In-App Purchase" button? Can I use Bluetooth headphones? Is the audio available in MP3 format?